Frequently asked questions
How soon can you see me?
Can you see me while I'm still in a NHS hospital?
Can you visit me at home?
Yes. You can use our postcode checker here to find an NPS physio in your area. If you’re in any doubt, get in touch. We have team members willing to travel and we’re always expanding our coverage, so we may still be able to reach you even if the search-by-postcode doesn’t work.
Would it be best to be seen at home or in clinic?
For most of our clients, home is the ideal place to start. We get a clear understanding of your living environment and address any challenges you might face. Exercise may be a central part of your programme; being in your home helps us find ways to integrate activity into your daily routines. We’ll provide training and advice to the loved ones and care givers who’ll be supporting your treatment.
We do offer clinic appointments in Glasgow and Edinburgh and these are useful for:
⦁ Clients in areas we’re unable to reach.
⦁ FES sessions to access flat areas for walking.
⦁ A quiet, calm environment away from a busy home life.
Can we meet over phone or video?
We may offer remote appointments using a secure video conferencing link. This can be a great way to review and fine-tune your exercise programme, help problem-solve any challenges that have cropped up and keep you motivated, while eliminating the costs and risks associated with travel. We know that Scotland’s geography can be a challenge so it’s a great way for people in more remote areas to be able to access expert support.
Do you offer group programmes?
We know that working together with peers can help you build a support network, as well as maintain your motivation to keep going! All our neurophysios have the option to refer their clients to our online group exercise class. Your neurophysio will be able to advise if this class would suit your level of ability.
Testimonials
What They Say
I have been the fortunate recipient of expert and professional physiotherapy from Ali and Katy following a stroke. They are professional and compassionate, very expert and great fun; their expertise and appointments have been both necessary and a delight. I would recommend this firm very highly and without reserve, and their staff are deserving of the highest praise.
Kenneth Walker
I’ve been working with Kenny for around five years, initially for surgical rehabilitation and then for ongoing mild cerebral palsy. He has been so encouraging and supportive throughout. He regularly changes my programme to keep me motivated and always pushes me to be my physical and functional best. I’ve seen huge changes since we started working together!
Kathleen McNish
Bob was in a very poor condition when Catriona came to see us, and he is making very good progress. Catriona is always positive and in just a few weeks has made a big difference in Bob’s life, and we can’t thank her enough for all her help.
Christine Chrystal
This company has helped me regain much more of my balance and core strength lost in the first lockdown. Through weekly visits, with plenty of exercises to do daily in between, I have come a long way to regaining core strength and balance. Thank you to a wonderful specialist physiotherapist that makes each visit to give me more confidence.
Bernadette Hendry
Tracey is always pleasant, considerate, and obviously a dedicated first-class therapist. She has done a great deal for my wife’s condition (disability and tremor following a stroke), not least for her morale. She gives great encouragement. Her visits have become friendly occasions for my wife, who frequently asks when Tracey is coming back.
Tom Brown
NeuroPhysio has been absolutely fantastic with the help and support provided to my mum. Her confidence has grown, she is stronger and making amazing progress. Thank you to Emma for always making time available to talk things through, the patience and also the persistence to get the best outcome.
